Thank you for shopping with Xionghu Tools! We aim to deliver your orders efficiently and in a timely manner. Please read our shipping policy carefully to understand how we process and deliver your purchases.
Processing Time
- You will receive a notification once your order has been shipped.
- Orders are processed within 7 business days (excluding weekends and holidays) after receiving your order confirmation email.
Shipping Rates and Delivery Estimates
- If you do not have a freight forwarder in China, we will provide a logistics service at a cost indicated by the freight forwarder.
- Delivery times may vary depending on your location and shipping method selected.
Order Tracking
If you use our freight forwarder, you will receive a tracking number after your order is shipped. Please use this number to track your package on the carrier’s website.
Lost or Damaged Shipments
- If your shipment arrives damaged, please contact us immediately with photos of the damage.
- For lost shipments, please reach out to us within 30 days of the expected delivery date so we can assist you.